Terms & Conditions

Dr Ethos Bilişim Sistemleri A.Ş. Terms and Conditions

1. ABOUT US
1.1
Welcome to the Dr Ethos platform. As Dr. Ethos Bilişim Sistemleri A.Ş. we aim to provide virtual plastic surgery consultation and booking which is specified for each plastic surgeon. Users (hereinafter referred to as, “you”) will further their consultation in a more faster and a healthy way.

Our service is available to use in websites of surgeons, so you can reach our chatbot from the websites of surgeons who are members of Dr. Ethos platform.

1.2
The following terms and conditions form part of the agreement between you and Dr. Ethos Bilişim Sistemleri A.Ş.(hereinafter referred to as “Dr Ethos”, “we”, “our” or “us”). Our virtual doctor is personalized for each surgeon and can give the approximate treatment plan as the doctor itself. Our virtual doctor has many features such as; booking a video consultation with your doctor, answering any questions regarding your plastic surgery, booking the desired treatment, furthering consultation and providing treatment plan.

1.3
Dr. Ethos platform is operated by Dr. Ethos Bilişim Sistemleri A.Ş., a company founded in Turkey and registered with the Istanbul Local Court under the commercial register number 0313114753300001. Its registered offices are at Tomtom, Nur-i Ziya Sk. No:16 Kat:5, 34433 Beyoğlu/İstanbul.

1.4
These terms include details on our whole services and what is required from you to provide the services. You will be asked to accept these terms as part of your account registration. By using our services, you declare that you are bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use web services. You will be deemed to have accepted these terms as stated if you continue to use the service on the website.

The official text of this agreement shall be the English language, and any interoperation or construction of this agreement shall be based thereon. If this agreement or any documents or notices relation to it are translated into another language the English version shall be controlling in the event of discrepancy between the two.

1.5
Our Services;
A) furthering video consultation with selected surgeons
B) booking surgery dates
C) answering questions regarding the surgery by our artificial intelligence virtual doctor
D) Getting plastic surgery treatment plans by surgeon’s AI simulation
E) The AI will be trained with the surgery performed in actual and be able to compare with its original suggestion so that the correlation between AI’s suggestion and performed surgery gets closer to 1.
F) Providing a simulation of appearance after the surgery.
G) Dr Ethos is free of charge and you are allowed to have more than one consultation with many doctors

1.6
If you wish to contact us, please email our Customer Service team at [email protected]

1.7
You must be at least 18 years old if you wish to use the Dr Ethos Program.

2. THE LEGAL RELATIONSHIP BETWEEN YOU AND DR. ETHOS
2.1
These terms and conditions apply to the use of the Dr Ethos program and contain the terms governing your use of the Dr Ethos platform. It is important that you read and understood the present Terms and conditions in conjunction with our privacy policy before using the Dr Ethos platform. If you have difficulty understanding any aspect of the documents, please contact us at [email protected] and we can explain what it means for you.

2.2
You may only set up a User account on the Dr Ethos program if you agree to these Terms and Conditions and our privacy policy. If you do not agree to these Terms and Conditions and our privacy policy, you are unfortunately not allowed to create a User account on the Dr Ethos Program.

3. INFORMATION WE COLLECT ABOUT YOU
Protecting your privacy and any information relating to you (hereinafter referred to as “Personal Data”) is important to us. For that reason, any Personal Data generated by the use of the Dr Ethos Platform will only be collected, stored and processed by us if needed to ensure the contractual provision of services and if permitted or required by law. In addition, we will only use your Personal Data if you have expressly consented to it. Once granted, your consent may be revoked at any time.

We rely on an accurate record of your use of services in order to do this. Please do not therefore register more than once for our services.

4. CREATING AN USER ACCOUNT
4.1
After you enter the platform from doctor’s or clinic’s website you start to use the chatbot in the websites of surgeons, you can sign in with your Google account or you can also sign up from Dr. Ethos’s main page.

4.2
To access the web based service on the Surgeons websites you can set up a user account with a username and password from main page you can make necessary changes regarding your user account from “My Profile”.

4.3
If you connect to Dr Ethos platform through a third party service provider (such as Facebook or Google). You also grant us access to the use of the information you have provided to that service provider, if and to the extent permitted by that service provider’s terms and conditions and our privacy policy.

4.4
You are responsible for maintaining the confidentiality of your login information and any activity in your User Account. Should you have the suspicion that your User Account may have been misused, you agree to inform us of this immediately by emailing [email protected]

5. YOUR RIGHT TO USE THE DR ETHOS PROGRAM
5.1
The materials and contents contained in the Dr Ethos Platform are our property or the property of the persons who have granted us the applicable license (this also applies to the third party software listed in the Dr Ethos Platform). We grant you the right to use these materials and content, but only for the purposes of using the Dr Ethos program accordance with the present Terms and Conditions.

5.2
We grant you the right to personally acmes and us the Dr Ethos platform. You are prohibited to transfer this right to anyone else, or to sell, give away or transfer your user account to anyone else. Your right to access the Dr Ethos platform does not preclude us granting other persons the right to access the Dr Ethos Platform.

5.3
Your right to use the name “Ethos, Dr. Ethos” or any trademarks, logos, domain names or other characteristic trademarks is limited to the scope defined in these Terms and Conditions.

5.4
In return for your guarantee to comply with these Terms and Conditions, we grant you a limited, non-transferable, non-sublicensable, personalized, non-exclusive, revocable right to access the Website under the conditions set forth in these Terms and Conditions or the privacy policy.

5.5
As the User, unless such behaviors are appropriately permitted in accordance with these Terms and Conditions, you undertake to refrain from the following:
A) You, the User, agree not to replicate or copy the Dr. Ethos Platform, either in whole or in part.
B) You, the User, agree not to sell or otherwise make available the Dr. Ethos Platform, either in whole or in part, to anyone else.
C) You, the User, agree not to modify the Dr. Ethos Platform, in whole or in part, in any way.
D) You, the User, guarantee that you will not attempt to discover or access the source code of the Dr. Ethos Platform, in whole or in part, unless it has been expressly published by us and released into the public domain.

5.6
You are aware that we, and/or the persons who have granted us a license in this respect, are entitled to any confidential information, rights of use, of exploitation and of upgrading – and any other intellectual property rights fully or partially existing- regarding the Dr Ethos Platform.

5.7
You understand that, apart from the right to access and use the Dr. Ethos Platform in accordance with these Terms and Conditions, you have no rights whatsoever to the Dr. Ethos Platform, either in whole or in part.

6. YOUR USE OF DR. ETHOS PLATFORM
6.1
This section defines certain regulations relating to the use of the Dr. Ethos platform.
The following is a list of things that are prohibited in the context of using the Dr. Ethos platform.

6.2
A) You are forbidden to circumvent, disable or otherwise manipulate any of the Dr. Ethos Platform’s security features or any features preventing or restricting the use or copying of the Content that is available via the Dr. Ethos platform.

B) You are forbidden to create multiple User accounts on the Dr. Ethos platform.
C) You are forbidden to provide false or misleading information in the User Account details.
D) You are forbidden to allow anyone else to use the Dr. Ethos Platform on your behalf or in your place.
E) You are forbidden to send junk mail, spam or repeated messages.
F) You are forbidden to use the Dr. Ethos Platform if we have temporarily suspended your right of use, or forbidden you to continue using it.
G) You are forbidden to act in any unlawful or illegal manner.
H) You are forbidden to modify, interfere with, hack or disrupt the Dr. Ethos Platform, or to intercept messages.
I) You are forbidden to misuse the Dr. Ethos Platform or to infiltrate it with viruses, trojans, worms, logic bombs or anything else that might harm the Dr. Ethos platform or any other user of the Dr. Ethos Platform equipment.
J) You are forbidden to extract data from the Dr. Ethos Platform except as permitted under these Terms and Conditions.
K) You are forbidden to post or contribute any abusive, threatening, obscene, misleading, untruthful, offensive or abusive content, or content that contains any form of violence.
L) You are forbidden to enter information or comments about any third party without the consent of the third party concerned.

6.3
If the regulations listed in 6.2 would not be obeyed by the user, the following measures or the combinations of them would be initiate.

A) The immediate, temporary or permanent withdrawal of the right to access the Dr. Ethos platform,
B) A warning will be sent,
C) Initiation of legal proceedings against you, including a claim for reimbursement of any costs and expenses incurred due to the breach of agreement (including reasonable administrative costs and legal fees), and moreover
D) Disclosure of information to the law enforcement authorities, if and to the extent permitted by law and deemed by the us to be necessary.

6.4
We are entitled to take any further action we reasonably deem appropriate if you violate the listed points in 6.2.

7. PRODUCT SALES

We provide services which enable your purchase of products from third party sellers (clinics/surgeons) working with us.

1) You can purchase items such as treatment packages through web based service in websites of clinics/surgeons.
2) If you use the web based service to set your treatment day and book your treatment package, our responsibility is to place that order on your behalf with the clinics/surgeons. Your contract for the treatment is with surgeons or clinics, not with us and the surgeons/clinics are responsible for product sourcing, quality and services.
3) As part of the booking of treatment, clinics/surgeons will contact you with the terms and conditions applying to your booking.
4) We will collect your deposit payment for the booking of your treatment. The deposit will not be refund if you cancel your treatment.

8. LIMITS ON OUR SERVICES

8.1
We do not guarantee the availability of any particular surgeons/clinics at any particular time. Consultation time will be set by the doctor after you decided the available time interval. The consultations are limited to 30 minutes.

8.2
Surgeons/Clinics may hold different treatment approaches on the same medical case, the fact that two or more clinics/surgeons give different treatment plans in the course of service provision does not necessarily indicate that our services are defective.

8.3
We do not tolerate abuse or offensive behavior towards Surgeons/Clinics during video consultation. If it will be the case, the measures stated in 6.3 will be applied.

8.4
We may need to ask you for certain personal information in order to provide our services. If you do not provide this information when requested, we may be unable to provide our services. Such as creating the right treatment plan after consultation, providing alternative treatment ways and checking the eligibility of you on the desired surgery.

8.5
Booking the treatment day will not be clarify during booking procedure in the platform. You will choose your available time interval for treatment day and surgeons/clinics will get back to you with the available day for the treatment.

9. ACCESSING OUR SERVICES

9.1
Our services are accessed remotely using the internet, data networks and devices which can access the internet (“Infrastructure”) and operate the web based service in the sites of surgeons/clinics. We make the website services available for access using internet, but are not responsible for Infrastructure ourselves. If you wish to use the services, you should ensure you have an internet-enabled device and a sufficient internet connection available.

9.2
Technical or security threats or issues affecting the Infrastructure may require us to suspend our services in order to ensure they are secure and operating optimally.

9.3
When you use the platform or send e-mails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices.

9.4
We operate anti-virus and malicious software prevention measures on the websites, but we cannot guarantee that our services will alway be virus-free. You should ensure that your devices used to access services are protected against viruses and malicious software. You must not use or expose the platform in websites to virus or malicious software contamination.

9.5
You must not attempt to gain unauthorized access to the services.

10. CONSULTATION RECORDINGS

10.1
We record your consultation with us. Details of how we protect and use such recordings are set out in our Privacy Policy.

10.2
You may view consultation recordings from within the program, for so long as we retain a copy of the same on our secure servers, for your own private purposes.

10.3
Consultation recordings should not be published on social media or any other media sharing platforms.

11. LIMITATIONS ON SERVICE PROVISION

11.1
We may not be able to provide our services if they are affected by events outside our control. We are not responsible to you if this happens, but if it does, we will notify you as soon as we can and take the necessary actions to minimize the interruption to our services.

11.2
If there is the risk of a delay of more than 2 weeks to service performance, you may cancel your agreement with us and we may do the same.

12. TERMINATION OF OUR CONTRACTUAL RELATIONSHIP

12.1
In the event that you feel that you can no longer agree to the present Terms and Conditions or the privacy policy at any time, you should stop using the Dr. Ethos Platform immediately.

12.2
You are entitled to stop using the Dr. Ethos platform at any time and to terminate your agreement with Dr. Ethos Platform, including if you do not agree with the changes to the Platform or these Terms and Conditions proposed by us. Please follow the instructions on the Platform to deactivate your User Account. To deactivate your account you should follow the steps in the settings section in your profile page.

12.3
We can only terminate an agreement concluded with you for good reason. However, good reason exists in particular, but not exclusively, if you violate material contractual provision (in particular paragraph 6.2) and if due to external circumstances, it can be assumed that you are making improper use of our services. If good reason exists, we are furthermore authorized to block your access to the Platform.

12.4
If you or we deactivate your User Account as described in this paragraph or withdraw your right to access the Dr. Ethos Platform, we will delete any personal data stored about you in accordance with our privacy policy. You also lose the right previously granted to you to access the Dr. Ethos platform.

13. THIRD PARTY SERVICES

13.1
If, and to the extent that, our Platform contains links to other websites or resources operated by third parties, these links are to be deemed as being provided for your information only.

13.2
We are unable to influence the content of such websites or resources provided by third parties, and we may not be held liable for the content of information or websites linked included in frames. We may not be held liable for any financial or physical damages that you may incur as a result of, or in connection with, the use of such websites or resources.

14. PLATFORM UPDATES

14.1
We are constantly updating and improving Dr. Ethos platform. We always keep ourself updated with the latest innovations and technologies. We also make improvement and updates based on the behaviors and the way in which people use the internet.

14.2
For the purpose of eliminating technical errors and of technically improving and upgrading the Dr. Ethos Platform, we reserve the right to change a specific aspect of a specific feature by updating Dr. Ethos Platform, resetting that feature and suspending the service or support for that feature. These changes may affect your activities on the Dr. Ethos Platform. Changes may include the removal, modification or reset of the features you use. We will inform you of the changes and your rights in the case of changes by separate notification, to the extent you have signed up for such notifications.

14.3
Updates may be released from time to time by us. From time to time, to be able to use the Dr. Ethos Platform, it may be necessary for you to update third-party software.

15. CHANGES TO THESE TERMS AND CONDITIONS

We may need to change these terms sometimes, for example, when the rules which regulates our services change, in order to ensure that our services are secure and your information is safe, or when we update or modify our services or our Charges. If we make a change to these terms that affects your rights or obligations, we will notify you. The current version of the Terms and Conditions can be found also on our website www.drethos.com

16. DOCUMENTS GOVERNING THE CONTRACTUAL RELATIONSHIP BETWEEN YOU AND US

The current version of the Terms and Conditions includes all provisions governing the contractual relationship between you and us. Older versions of the Terms and Conditions no longer apply to our contractual relationship and are entirely replaced by the current version.

17. CONTACT

If you would like to contact us in regard to the present Terms and Conditions or privacy policy, please send us an email at [email protected]